1. Can I place a custom order?
Creating something uniquely yours to gift your special person is a concept we’ve ran with since the inception of A.L. BASA and a philosophy that we strive to uphold. It forms a special connection between you, the flowers, the recipient, and us/the process. For this reason, references and notes on the “vibe” of the arrangement are encouraged if you have an idea in mind-- please note this before checking out or simply email email@example.com. Due to the nature of seasonal availability, not all specific requests can be gauranteed, but the arrangement will be created to meet the vibe that you’ve wished for. If no specific direction is desired, please state “designer’s choice” upon checking out.
2. Where do you deliver?
Los Angeles area only. Deliveries within 15 miles from Glendale, CA 91202 are considered local. Any farther distances will incur additional delivery fees based on distance. Please inquire for longer distance deliveries at firstname.lastname@example.org.
3. Is same-day delivery available? What is the turnaround time for orders?
Unfortunately, we do not offer same-day deliveries at the moment. All orders must be made 48 hours in advance. However, inquiries are always welcome!
4. Can I request specific delivery date and time?
Please specify your preferred delivery date and time in the notes section before checking out, and it will be accomodated as best as possible. In most cases, delivery times will be made within a two-hour window of your preferred time.
5. How do you ensure delivery to the recipient?
We ask that you confirm availability with your recipient upon ordering and to provide their name and a phone number at checkout. On delivery day, we will contact that number via text a few hours prior to delivery time with a two-hour window notice to confirm their availability for receiving the blooms. Once the delivery is safely made, you’ll receive photo(s) via email as confirmation within 24 hours. In the case that the recipient cannot be reached on delivery day, we will contact you, the customer, to schedule a re-delivery. The recipient will be contacted again in the same process for re-delivery.
6. I received flowers! What do I do to keep my blooms fresh for as long as possible?
For hand-tied bouquets, unwrap the bouquet and recycle all paper materials. Fill your favorite vase with fresh, cool water and remove the bouquet tie to place the flowers directly into the vase. Allow the blooms to loosen up and breath–they’ll perk right back up! For best results, keep your flowers away from direct sunlight and refresh with cool water as often as possible. Generally, cut flowers stay at peak of freshness 3-4 days, often longer if water is refreshed. You can even go the extra mile by trimming the stem ends at an angle and removing expired stems to prolong the life of the blooms.
7. Are there refunds on orders?
GOODS – All A.L. BASA products are made in small batches in-house and locally by independent makers and artisans. At this time, there are no refunds or exchanges on return of products. However, returns may be made in exchange for store credit that does not expire.
FLOWERS – Flower orders are considered non-refundable if requested less than 24 hours. If your there is an issue with the recipient availability, and you need to cancel the order, please contact email@example.com at least 24 hours before your delivery date, and we will process a refund within the next 24 hours.
SHIPPING - Domestic Only
Free standard shipping on all domestic orders. Unfortunately at this time, we are not shipping internationally. All orders are generally shipped within 3-5 business days of purchase date. Orders placed during the holidays may experience a slight delay. A notification email will be sent with tracking when the order is shipped out. Once an item has been shipped, we are not responsible for packages lost in transit.
Returns and exchanges are accepted within 7 days of delivery. Items must be returned in their original unused, unopened items in original packaging. Customers are responsible for all shipping costs for the return and exchange of products. We are not responsible for packages lost in transit. Original shipping costs and international duties/taxes are non-refundable. If you'd like to return or exchange an item, please contact firstname.lastname@example.org.
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